Frequently Asked Questions (FAQs)

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Can I personalise my tags?

Your tags are engraved with information to the finder on one side, along with a unique ID code, and our logo and website address on the other. You can choose the colour, but anything beyond that will constitute custom work. See below for further information.

What kind of engraving do you use?

We use diamond engraving for a crisp, clear, and precise impression on the tag.

From which materials are the tags made?

Most tags we keep in stock are made of anodised aluminium. The material of each tag is stated on the products page.

Which font do you use? Can I choose a different font or font size?

We use Segoe UI Light for the main text and line fonts for the ID code. We have found these to be very clear and attractive fonts for engraving. You can not change the font or font size used for engraving unless you would like to contact us to request a custom design. See below.

How much do the tags cost?

A standard tag and split ring cost £11.99. This price includes the tag, engraving, subscription to our service for one year, and postage and packing within the United Kingdom. The price is clearly displayed when you go through the purchase process.

How tough are the tags?

The tags are quite strong and do not bend easily under normal usage. It would require some force to bend one.

What do you do with my personal data?

Your personal data is stored solely for our communication purposes and you choose from your profile page which, if any, of your name, telephone number, email address, and postal address you wish to disclose to anyone who enters an ID code from one of your tags. We do not engage in the sale of personal data.

How does the subscription service work?

The annual subscription to our service is £6. Subscription is included in the cost of your tag and expires one year after your most recent purchase of one of our tags. So, for example, if you bought a tag today, your subscription would run until 19/07/2019. You would then need to renew your subscription. However, if you were to purchase a second tag on 19/06/2019, your subscription would be valid until 19/06/2020.

Which colours are available?

See the products page for the range of colours currently available. We aim to keep a varied supply of colours in stock at all times.

What are silencers?

Silencers are the rubber surrounds which can be placed around the edges of the tags to stop them jingling against other items.

Can I get silencers in other colours?

We usually only stock black silencers. These are far and away the most commonly requested and generally look the best with all tag colours. We may stock other colours from time to time or according to availability from our suppliers.

Will you engrave a custom design onto the tag?

We are open to custom work, but this will involve set-up costs and may only be worthwhile if you plan to order larger quantities of tags. Please contact us if you would like to discuss this. You should note that due to the nature of the engraving process, text, line drawings and illustrations are suitable for custom design work, but bitmap images, such as photos, are not.

Which tags look best when engraved and are silencers necessary?

Well, in all honesty, we like the black and coloured aluminium tags the best, rather than the silver and gold coloured, stainless steel and gold plated ones, because the engraved writing really shows up well against the coloured tags. In terms of silencers, it's really down to personal preference. We don't personally wear the tags with silencers, as they do tend to attract dirt and require more regular cleaning. Tags are generally worn under clothes, so the jingling isn't an issue. On the other hand, some people just prefer the look of the tags with the silencers. It's all down to personal preference.

If none of the above answer any questions you still have, please contact us using the form provided.

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